It doesn’t really happen that often, I’m afraid, but when it does happen, it feels so good, that it can be hard to describe in words..

The first time I got in touch with Titan RV, was back in 2017, when I purchased the Levelling Jack System. The company is based here in QLD (Cleveland) and you can also find their site in my Links section, under RV Accessories..

A Stillson

They were a great company to deal back then, as they still are now under the new management..

I have been very happy with my system, and in 5 years of use, the only trouble I got was the need to replace one of the seal in the hydraulic cylinder (a $30 dollar job) if you have a Stillson in your tool box. Other than that, it has been working flowless every time..

Sometime around July 2020 I find out that I could add a Bluetooth module to the system, so that it could be operated remotely by using a mobile phone. The app for the phone was free to download, but the Bluetooth module was indeed quite expensive (around the $300 mark). Why would you want/need to operate your hydraulic cylinder remotely???

Well I can only speak for myself, as I’m sure there are others out there enjoying this system, but already twice I found it invaluable to being able to operate the cylinders while watching them coming down towards the ground…

First time, at night I didn’t see a small metal grill on the ground and if I had pushed the foot of the cylinder on the top of it, it could have easily damaged the grill or even the foot.

The second time I had to remove the front wheels to clean the drums. If you have ever removed a wheel off a truck, you already know how important it is not to go too high as eventually you will need to put the wheel back on the studs and those wheels are not really that lightweight…

Operating the hydraulic system from the internal control panel, would have prevented me to see what the distance was from the ground…

Finally, the new models of the Levelling System do come with the Bluetooth built in, and who knows for how long these add-on module will be available for??

The Bluetooth Module

Anyhow, it just happens that about 6 months ago the Bluetooth just stopped working for no apparent reason.. As I didn’t really use it that often, I did just forget it about it, until last week when while cleaning inside Gigi for my next move, I did found the receipt for the Bluetooth module.

So I did call Titan RV and explained to Danny that while I didn’t use it that often, it had been over two years since I purchased it..

Danny simple reply was. “We had few issue with those particular models. I’ll send you a replacement immediately“..

I didn’t expect that.. I asked if he wanted me to send the old one back and he simply said not to worried about it.. I really didn’t expect that…

Called him on Friday and by Tuesday lunch time I got the delivery of a new unit in Toowoomba.. Again, I didn’t expect that either…

What a service and what a pleasant company to deal with! I didn’t have any hesitation before, and definitely have no problems now in recommending this company to anyone that need a lifting levelling system for their vehicles! I think it is important especially in these day of internet, to also share the good experience, as it seems that people only bother to write when something goes wrong…

It also pays to remember that Titan RV also do sell other great products, so don’t forget to check their site if you want to receive first class service from an Australian company…

Thank You, Danny, for the pleasant experience that has become such a rarity these days…