The world is changing and it is not that easy to keep up with all those new changes!

I got again another email from Skype:

This is an automated email, please don’t reply.

Hi Calamario,

Your credit will become inactive in 7 days

You don’t seem to have used any of your Skype Credit in a while. It becomes inactive if you haven’t used it in 180 days. But don’t worry – once it becomes inactive, you can reactivate it whenever you’re ready to use it. Simply sign into your account online and follow the option to Reactivate credit.

Your account details:

Skype Name: Calamario
Balance: AUD7.81

How do you keep your balance active?

It’s simple. Do any of the following and your Skype Credit balance will be active for another 180 days:

– Call any phone (landline or mobile) – even if the call lasts for just one second.
– Send an SMS message direct from Skype.
– Purchase a personal Skype Number, subscription or voice messaging using your Skype Credit.

Skype

I first got one of these few years ago, when first Microsoft bought Skype. Back then, Microsoft got taken to court and lost, so I honestly though that they did learn the lesson.. Obviously not.. This time however it is slightly different. They don’t take your credit away from you any more, they just take a little bite of your credit or suspend it. Why? Your guess is as good as mine…

I just spent an hour looking for Microsoft explanation of why they need to suspend your Credit balance but not your account and I just came up empty hands, but I believe the answer is right above in their email and they could have just wrote one single line of text instead of six:

You keep your balance active, by simply spending more money with Us

So back in 2010, they took all your credit away from you, where now, they have found the way to steal just a little bit of it, every 180 days!

Wouldn’t be easier if they just did ask for some charity instead of always work behind people back and continuously ending up in court looking like thieves?

The best bit is when you actually click on the Skype refund policy in the purchase credit page..

 

You may request a refund for this purchase in accordance with Skype’s refund policy.

Like the majority of people, I normally don’t bother to read any of those link, but today I went in and I found another little Microsoft gem…
This link takes you to Microsoft service agreement as they now own Skype. If you look in the Skype section, under Skype and GroupMe, there is nothing regarding refunding your money, so you got to read the Refund Policy under Payment Terms in the same page, to find:

g. Refund Policy. Unless otherwise provided by law or by a particular Service offer, all purchases are final and non-refundable. If you believe that Microsoft has charged you in error, you must contact us within 90 days of such charge. No refunds will be given for any charges more than 90 days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future. This refund policy does not affect any statutory rights that may apply. For more refund information, please visit our help topic.

Good luck with that.. You got to love Microsoft honesty  😀